Emergency information & contacts
Listed below is important information and contact details that you might need in times of an emergency.
Consider saving some of this information into your mobile phone for quick access.
What you can do to be prepared for an emergency
Household/Apartment Safety Plan
Accidents and emergencies can happen at any time, striking with little warning. The key is to be prepared. Being prepared will help you to better deal with an emergency and minimise the impact on you and your household.
We have produced safety plan templates for you to download and complete:
These safety plans contain emergency information, contact details for agencies and services that can be important sources of assistance during an emergency.
Once completed, print it out and store it in a place known to all household members. By downloading the plan and saving it, you can easily make changes and reprint the document when your circumstances change.
Other quick tips for a safe household
- Make sure smoke alarms are working
- Have a fire extinguisher in the house
- Replenish your first aid kit
- Ensure doors and windows are secure before going to bed or leaving the house
- Discard and replace electrical items that do not work properly or have damaged or frayed cords
- Make sure medicines are stored securely
- Make sure items that could be swallowed by small children are kept out of reach
- Teach children how to get out of the house if there is a fire
- Have a torch and a battery operated radio in case power goes out
- Get to know your neighbours and people across the street - local connections can increase neighbourhood safety by providing security in times of emergency or extreme weather conditions.
- If you spot a hazard in the street, report it to us online or by calling 9243 8888
- Call Crime Stoppers on 1800 333 00 or download their app to report suspicious activity or information on crime in your area.
- If there is an emergency, call 000 to report it
Key emergency contacts
Life threatening emergency:
Police, Fire, Ambulance
See information on how to call triple zero
- 000 (triple zero)
- 112 (000 alternative if your mobile phone is out of range)
- 106 (000 alternative for the hearing impaired)
Report a crime via phone or download the Crime Stoppers app
1800 333 000
Crime Stoppers website
VIC SES emergency calls
(for help with flood or storm)
VIC SES flood and storm information line
(during major emergencies only)
|1300 VIC SES (1300 842 737)
Bureau of Meteorology (BOM)
Weather forecasts and warnings, river height information
1300 659 217
Department of Health
Information about health issues such as water quality and hygiene during disasters
|Department of Health website
Department of Human Services
Emergency relief and recovery advice
|Department of Human Services website
Australian Red Cross
Emergency relief and recovery, emergency planning
|Red Cross website
For information on road closures and to report traffic hazards
13 11 70
Victims of Crime Helpline
Free information and support to help you manage the effects of crime and guide you through the legal process. Find out about family violence advice and support.
1800 819 817
Victims of Crime website
Moonee Valley police stations
Contact your local police station to report non-emergency crime incidents.
Hospitals with emergency departments
How to call Triple Zero
The Triple Zero (000) service is the quickest way to get the right emergency service to help you. In life threatening or emergency situations, use this number to contact Police, Fire and/or Ambulance.
Step 1: Assess the situation
- Is someone seriously injured or in need of urgent medical help?
- Is your life or property being threatened?
- Have you just witnessed a serious accident or crime? If the answer is YES call Triple Zero (000).
Step 2: Make the call
- Stay calm and call Triple Zero (000) from a safe place.
- When your call is answered you will be asked if you need Police, Fire or Ambulance.
- If requested by the operator, state your town and location. Your call will be directed to the service you asked for.
- When connected to the emergency service, stay on the line, speak clearly and answer the questions.
- Don’t hang up until the operator tells you to do so.
Step 3: Providing location information
- You will be asked where you are. Try to provide street number, street name, nearest cross street and the area.
- If you make a call while travelling, state the direction you are travelling and the last motorway exit or town you passed.
Step 4: Instructions from the operator
- The operator may ask you to wait at a pre-arranged meeting point to assist emergency services to locate the incident.
Other languages and text based services
- People with a speech or hearing difficulty can use the One Zero Six (106) text based service.
- If you can’t speak English you can call Triple Zero (000) from a fixed line and ask for ‘Police’, ‘Fire’, or ‘Ambulance’. Once connected you need to stay on the line and a translator will be organised.
How to call Triple Zero information in other languages
If you live with non-English speaking relatives or housemates, print out the relevant factsheet and stick it on the fridge for easy access.