Request a service

Noticed an issue in your local area that needs attending to? Report it to us and we will do our very best to have it fixed in a timely manner.

You can report an issue using our mobile app, online request system, or by contacting us on 9243 8888.

Please note that online requests are received and actioned during business hours only (Monday to Fridays, 8.30am to 5pm). Should your issue be urgent, please contact our After Hours Service on 9243 8888. If it's an emergency, contact the police.

Report on mobile

Use our mobile app to report an issue relating to:

  • Abandoned vehicles
  • Car parked illegally
  • Damaged garbage bin
  • Drainage
  • Dumped rubbish
  • Footpath maintenance
  • Garbage bin not collected
  • General maintenance of a park/reserve
  • Graffiti
  • Missing or stolen garbage bin
  • Road/gutter/footpath maintenance
  • Signs – Broken/missing/outdated
  • Tree branch pick up
  • Tree trim request
  • Other – General request

Online request

To lodge a request online, choose the most appropriate request from the list below.

Graffiti/ vandalism
Environmental health
Tobacco (more info)

If you have any questions or would like to report something that is not on this list, please contact Citizen Services on 9243 8888 or email us.

Abandoned shopping trolleys

Shopping trolleys that are not returned to their owner are considered litter. They can be a hazard to road users and are unsightly in our streets, parks and reserves.

We encourage you to report abandoned trolleys.

Visit Trolley Tracker or free call 1800 641 497 for the following retailer's trolleys:

  • Woolworths/Safeway
  • Target
  • Big W
  • Dan Murphy's

Free call 1800 876 553 or email for the following retailer’s trolleys:

  • Coles
  • Kmart
  • Bunnings
  • Officeworks
  • 1st Choice
Last updated: Sunday, 18 June 2017, 8:04 AM