Family support

We offer free parenting information, in home support and programs for children up to 17 years and their families who are facing complex issues or need help to overcome practical and emotional challenges.

We recognise that from time to time everyone has difficulties and may need additional support. Sometimes, these difficulties can be addressed within the family, extended family, or with help from friends or colleagues. However, there may be times when it may help to talk with someone who is outside of the situation and who can provide some professional assistance.

Support available to your family

Our current services include:

  • free information, referral and advice
  • individual appointments to discuss your family’s needs
  • in-home practical support with parenting and behaviour management for children
  • early intervention service
  • support to and referral of newly arrived communities
  • secondary consultation services to professionals

Accessing support

To book an appointment at Council or other locations (by prior arrangement), contact the duty worker on 9243 8888.

For all other services, you can call 9243 8888, Monday to Friday between 9am-5pm, email or visit us at the Civic Centre.

Other services available in Moonee Valley

Western Melbourne Child and Family Services Alliance

We work with the Western Melbourne Child and Family Services Alliance to provide support for vulnerable children and their families in the Western Melbourne Child FIRST Program. The alliance provides local Integrated Family Services through 10 Department of Health and Human Services funded organisations.


Child FIRST (Child and Family Information, Referral and Support Teams) provide assistance to vulnerable children, young people and their families where there are concerns about the wellbeing of the child or young person.

To contact Western Melbourne Child FIRST call 1300 775 160.

Other services for families and children

Last updated: Saturday, 11 November 2017, 5:15 AM