Home & neighbourhood safety

Accidents and emergencies can happen in or around the household at any time, striking with little warning. The key is to be prepared. Being prepared will help you to better deal with an emergency and minimise the impact on you and your household.  

House and Apartment Safety Plans

We have produced safety plan templates for you to download and complete:

These safety plans contain emergency information, contact details for agencies and services that can be important sources of assistance during an emergency.

Once completed, print it out and store it in a place known to all household members. By downloading the plan and saving it, you can easily make changes and reprint the document when your circumstances change.

Red Cross Telecross provides peace of mind to people who are isolated, with a daily call to check on their wellbeing and safety. This service is also available to carers. If you would like to use the Telecross service, call 1300 885 698.

Why it's important to know your neighbours

We encourage all residents to get to know their next door neighbours and people across the street.

As well as helping to build friendships and stronger communities, local connections can increase neighbourhood safety by providing security in times of emergency or extreme weather conditions. 

Here are some ideas to get to know your neighbours:

  • Introduce yourself to your neighbours and invite them in for a cuppa or a barbecue.
  • Use page 3 of the Household Safety Plan or Apartment Safety Plan to record the names and contact details for neighbours.
  • Join or start a walking group in your area.
  • Find a local community group or sporting organisation and join up.
  • Participate in a local playgroup or mothers group.
  • Offer to help out your neighbour if they’re away by keeping an eye on their property, watering their garden, collecting their mail, feeding their pets or taking out their bins.
  • Share any surplus produce from your garden with your neighbours.
  • Get along to a local community event.
  • Make a special effort to introduce yourself to anyone in your street who lives alone or may be vulnerable and check-in on them from time to time, especially in an emergency.

Pool and spas

Did you know that private pools and spas are the leading location of drowning deaths in Australia for children 0 to 4 years?

Under building regulations, suitable safety barriers must be installed to all existing and new swimming pools and spas capable of containing a depth of water exceeding 300mm.

See the pools and spas page for more information or contact our Building team on 9243 8888

Quick tips for a safe household

  • Make sure smoke alarms are working
  • Have a fire extinguisher in the house
  • Replenish your first aid kit
  • Ensure doors and windows are secure before going to bed or leaving the house
  • Discard and replace electrical items that do not work properly or have damaged or frayed cords
  • Make sure medicines are stored securely
  • Make sure items that could be swallowed by small children are kept out of reach
  • Teach children how to get out of the house if there is a fire
  • Have a torch and a battery operated radio in case power goes out
  • Get to know your neighbours and people across the street -  local connections can increase neighbourhood safety by providing security in times of emergency or extreme weather conditions. 
  • If you spot a hazard in the street, report it to us online or by calling 9243 8888
  • Call Crime Stoppers on 1800 333 00 or download their app to report suspicious activity or information on crime in your area.
  • If there is an emergency, call 000 to report it

Tips on avoiding car theft

Quick tips on avoiding car theft


  1. Keep your vehicle SECURE by removing the keys & locking the ignition.
  2. Keep your vehicle SAFER by hiding and removing all valuables.
  3. Always keep your vehicles in SIGHT by park your vehicle in its designated spot or a well-let area.

Quick tips on avoiding tool theft in car parks


  1. LOCK them up
    Use good quality locks. Lock tool boxes with multiple latches so lids can’t be bent for access.
  2. LOOK After them
    Never leave your toolboxes unlocked and ensure that your tools are within visibility range at all time
  3. LABEL your tools.
    Engrave your tools with relevant Phone numbers. Keep a record of all serial numbers for quick identification in case of theft. Engraving tools is a major deterrent to tool theft. The time spent engraving is minimal compared to filling out insurance claims and purchasing replacements. This will take a lot less time than you will spend reporting your stolen tools and buying new ones.

Car theft - fact sheet (pdf, 422KB)

Motorcycle theft - fact sheet (pdf, 425KB)

Tool theft - fact sheet (pdf, 801KB)

Last updated: Tuesday, 11 June 2019, 6:30 AM