Home care packages

We’re proud to offer a reliable, high-quality service to older residents in our community through Home Care Packages.

A Home Care Package is a coordinated package of care and services to help you live independently in your own home for as long as you can.

Home Care Packages are about empowering you to take control of your life with choice and flexibility.

What types of packages are available?

There are four levels of Home Care Packages which are designed to give you the care you need. A professional assessor from the Aged Care Assessment Service (ACAS) will work with you to find out which home care package is appropriate for you. Each level provides a different subsidy amount and is paid to the home care provider you choose.

  • Level 1 supports people with basic care needs
  • Level 2 supports people with low-level care needs
  • Level 3 supports people with intermediate care needs
  • Level 4 supports people with high-level care needs

Services and support available under Home Care Packages program?

A wide range of care and support services is available so that you can remain living independently in your own home and achieve your goals. Your home care provider will help you choose and coordinate the services appropriate for your needs.

  • Case Management: A Case Manager will be allocated to you to be your one point of contact. They will discuss your needs and preferences with you, develop a goal-directed care plan and work with you to get the most out of your package.
  • Personal services: assistance with personal activities such as bathing, showering, toileting, dressing, mobility and communication
  • Domestic assistance: assistance with cleaning, laundry, shopping, meal preparation
  • Transport and personal assistance: assistance with shopping, visiting medical appointments, attending social activities
  • Management of continence, skin integrity and medication
  • Allied health and nursing services, such as physiotherapy, speech therapy and other
  • Assistive technology
  • Aids and equipment, for example walking aids, bathroom modifications and other

Home Care Package funds cannot be used as a general source of income for items such as day-to-day bills, food, mortgage payments or rent as an example.

How do I find out whether I'm eligibile?

To become eligible for a Home Care Package, you need to phone the My Aged Care contact centre on 1800 200 422. You can also visit the My Aged Care website.

My Aged Care will register you and conduct a screening of your needs. If your care needs indicate you might require a Home Care Package, you will be referred to the Aged Care Assessment Service (ACAS) for a face-to-face assessment. The assessment will determine if you are eligible for a package and if so, what level. You will be placed on a national prioritisation system and receive a letter once you are assigned a Home Care Package. The wait for a package might be several months. You can choose who your home care provider is, from a range of options including Moonee Valley City Council.

If you need assistance accessing My Aged Care or have questions about our services, please contact us on 9243 8748. We’re happy to help!

If you find that you are not eligible for a home care package, you may still be able to access some of our services through the Commonwealth Home Support Program (CHSP) (link to “In-home support for people over 65.


To help give you an understanding of the program costs please refer to the HCP fees and charges for MAC schedule (doc, 16KB).

You can also view our fees and charges on the My Aged Care website.

Choosing Moonee Valley

You can choose Moonee Valley as a provider of your home care package. The benefits of choosing us include:

  • We put our clients and our community first.
  • We offer outstanding quality and have a skilled and experienced workforce.
  • If you currently receive other services through us, you can expect a smooth transition and continue with the same Direct Care Workers, ensuring consistency and trust
  • Our Home Care Packages are very good value for money and we are transparent about all aspects of the Home Care Package, such as services and fees.

I’m ready to choose Moonee Valley

That’s great! We can’t wait to take care of services as part of your Home Care Package. Give us a call on 9243 8748 and we’ll help you get started. We can also assist you with any questions you may have about Home Care Packages, other services we offer or how to access My Aged Care.

Last updated: Tuesday, 11 June 2019, 10:34 AM